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Cache Probe Repair Service
Note: If you prefer to send it in without using this form, please include name, shipping info & your email address.

  • Make sure your battery is not at fault. On some occasions a new battery may become defective prematurely. Replace the battery. If the problem persists, then the battery was not at fault. Send the probe in for service.

  • Pack the Cache probe well to avoid damage during shipping.

  • Include a note indicating your return address and also the symptom you are experiencing with the probe.

  • Leave the battery you are using inside the probe, unless it is dead.

  • Please use the convenient form below to alert us that your Cache Probe is coming our way.

  • We will notify you by email when your Cache probe has been received and being inspected.

 
   

 

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Questionnaire Form
for service & repair of Cache Probes only

Your Name   

Your email address:
                                             Your email address is held confidential and only used for this correspondence.

Check the Model: cp100, cp200, cp250, cp350, mini-Locator, Cache-Pro PinPointer

Is it in warranty? No,   yes, (1 year old or less)

Stainless steel tip condition:Good condition - metal face is present, minor wear.
                                      Bad, badly worn, tip end is worn exposing the inside.
                                      Not sure
                                      Not applicable

Switch condition: Good - works properly
                        Bad - broken
                        Not sure

Object detection response:  No problem, detects coins as it did originally.
                                      Poor or no detection
                                      Not sure

Battery: Test your battery first before returning the probe. Measure the voltage or replace it with a known good battery. This could be the source of your problem.   

 Questions, problem encountered, etc. 

    You may leave it blank.      

Option: You can use this form before sending us your probe for repair or
for repair questions in advance.
                       

  I am sending my probe in for service and indicating shipping information.

Date shipped:

ZIP Code       
                                 Your Zip coded helps us determine approximate arrival day.
 

I would like a repair estimate.

NOTE: You are not required to use this from before returning your pinpointer. However, it alerts us to watch for your package.

 You must answer this question before this form can be sent. (this helps block robot spamming.). 
How much is  3 + 3 ?    

      

PLEASE NOTE: If you do not get a response within 5 days, check you SPAM Folder for a related message.

     If you wish you can contact us using our "Contact" page.
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Thank You
 
 

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